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The Client Relationship and You

Relationships are so important in every aspect of life.

No matter where you go or what you do, relationships are at the core of everything. This is especially true in the business world.

Sometimes we forget, but quite honestly, the core of your successful business is your relationship with your clients. In fact, your relationship with clients can make or break the successful expansion of your business.

How do you know what your current client relationships are like?

Here are some key questions to ask yourself (and your clients!) when evaluating your relationships.

  • What do your clients say about you to others?
  • What words do they use to describe their relationship with you?
  • Would they agree that you exceed their expectations? If so, how do you do that?
  • Are you attentive to their needs? In what way are you attentive (or not)?

You want your clients to answer favorably to all of these questions, right? So, begin by asking those questions with an intention to learn. Then, once you have the answers to these questions, then you can create a plan for recognition and improvement.

Benefits of Strong Working Relationships

When you work to build strong professional relationships with your clients, the benefits will be never-ending. You’ll increase client loyalty and bring in new business through positive word-of-mouth recommendations. Clients become raving fans if you treat them exactly how they think they should be treated. That’s the key.

First Seek to Understand

Each and every client wants to receive dynamite service from you.

Start fulfilling their needs and desires by first seeking to understand where your clients are coming from. Every client is an individual and they are going to be a little different. For the most rewarding relationships, make sure you are customizing each service you offer and the approaches you take, based on individual client needs.

A few ways to better understand your clients are:

  1. Empathize. Put yourself in their shoes. If you take the stance of an outsider and see things from a different perspective, you will likely see some things you’ve missed. Then you can add those small, personal touches that will make your client feel understood and appreciated for who they are, right where they are.
  2. Be a history buff. By considering your clients’ past history, you can shed some light on areas that need improvement or have been overlooked all together. Then you can create a personalized plan to help them reach their goal.
  3. The power of inquiry. Don’t underestimate the power of asking questions. Yes, a client may already have an idea of what changes must be made and have hired you for that help. However, it never hurts to ask your clients just what they think about their own situation, how they got here, and what it will take to move past this point. Getting their self-assessment helps them and it can also help you as their guide to tailor your style and your program to better fit their needs and desires.

Give Thanks

Making your clients feel important provides them with the crucial validation that you truly are there to put them first.

Your clients are your business.

So give your clients thanks at every opportunity. Have an attitude of gratitude.

By acknowledging that you are grateful for their partnership, your clients will know they are valued. And clients who feel valued will enjoy working with you, telling others about you, and being a part of your successful business venture.

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